From job seeker to customer service: Caitlin kicks goals at CVGT Seymour

Once a job seeker under the jobactive program, Caitlin is now the first point of contact in reception at the CVGT Australia Seymour branch. Caitlin has progressed in a short time to be a trainee administration assistant, and consistently receives positive feedback from staff and participants.

CVGT Seymour first met Caitlin as a new job seeker in 2019 and staff immediately warmed to her enthusiastic, cheery and genuine nature. Caitlin was offered the opportunity to be the new administration assistant for the branch and she jumped at the chance to be part of the team.

The journey began here for Caitlin with a Certificate 3 in Business Administration, followed by a Certificate 4 in Business Administration. Caitlin completed her qualifications in June and commenced a full-time administration role within the Seymour branch soon after.

“I love my job so much! I love helping people and making sure they have the best experience. The challenge of connecting participants to the right work is really rewarding for me. I love being part of the search and I always make sure I remember everyone’s name who comes in,” says Caitlin.

Caitlin’s customer service skills reflect CVGT Australia’s core values, with job seekers frequently noting her attention to detail, caring attitude and her ability to go the extra mile for those in need.

“Caitlin is a part of the CVGT Seymour family and valued for her contributions and positive attitude,” says Andrew Mckay, CVGT Australia Manager for Ovens and Seymour. “She has become an asset to the team and her ability to bring calm to any situation is widely recognised.”

If you need support or assistance with finding employment, call the team at CVGT Australia on 132 848.